Terms of service

TERMS OF SERVICE

These Terms govern your use of the Grandora Hub website and purchases made through our store. By accessing the website or placing an order, you agree to these Terms and our published policies.

STORE AND PRODUCTS

We aim to display product descriptions, images, prices and availability accurately. Minor differences in colour, appearance or packaging may occur.

We may correct errors, update product information, limit quantities or cancel an order if an item is unavailable or its information is materially incorrect. If payment has already been collected for a cancelled order, an appropriate refund will be arranged.

ORDERS AND CASH ON DELIVERY

Placing an order is a request to purchase and does not guarantee acceptance or dispatch. Cash on Delivery orders may require confirmation by phone, WhatsApp or email.

Customers must provide accurate contact and delivery information and pay the confirmed order amount when delivery is completed. We may delay or cancel orders that cannot be confirmed or appear fraudulent.

PRICING

Prices are displayed in the currency shown on the website. Any shipping fees, discounts or other applicable charges will be displayed during checkout before the order is completed.

SHIPPING, RETURNS AND REFUNDS

Our Shipping Policy and Return and Refund Policy form part of these Terms. Delivery dates are estimates and are not guaranteed.

Nothing in these Terms limits any mandatory consumer rights provided by applicable law.

ACCEPTABLE USE

You must not misuse the website, attempt unauthorized access, introduce malicious software, copy protected store content without permission or use the website for unlawful purposes.

THIRD-PARTY SERVICES

Our store is hosted by Shopify and may use suppliers, fulfilment partners, couriers and other service providers to process and deliver orders. These providers may operate under their own terms and privacy policies.

INTELLECTUAL PROPERTY

The website’s original text, branding, design and other protected content may not be reproduced or used commercially without permission. Product names and trademarks belonging to third parties remain the property of their respective owners.

LIMITATION OF LIABILITY

To the extent permitted by applicable law, Grandora Hub will not be responsible for indirect or consequential losses arising from the use of the website or its products. This does not exclude any liability that cannot legally be excluded.

CHANGES TO THESE TERMS

We may update these Terms when necessary. The latest version published on the website will apply from its effective date.

GOVERNING LAW

These Terms are governed by the applicable laws of the Kingdom of Saudi Arabia. Customers in other markets retain any mandatory consumer protections applicable to them.

CONTACT

Questions regarding these Terms can be sent to immadtrading@gmail.com.