Frequently Asked Questions
Where do you deliver?
Delivery availability depends on the product and destination. Enter your shipping address at checkout to see the delivery options currently available for your order.
How can I track my order?
When tracking information is available for your order, it will be shared through the contact details provided at checkout.
Can I change or cancel an order?
Contact us as soon as possible at immadtrading@gmail.com. We will review the order status and let you know what options are available.
What if my item arrives damaged or incorrect?
Contact us promptly with your order details and clear photos of the issue so we can review it and assist you.
How do returns and refunds work?
Return and refund eligibility depends on the order and product. Please contact us before sending any item back so we can provide the correct instructions.
How can I contact Grandora Hub?
Email us at immadtrading@gmail.com for order or product support.