Refund policy

RETURN AND REFUND POLICY

You may request a return within 7 days after receiving your order. The item must be unused, unworn, in its original condition and packaging, with proof of purchase. Any mandatory rights provided by applicable consumer law remain unaffected.

BEFORE RETURNING AN ITEM

Email us at immadtrading@gmail.com with your order number and reason for return. Do not send an item to any address until your return request has been approved and return instructions have been provided. Unauthorized returns may not be accepted.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order upon delivery. If an item is damaged, defective, incomplete or incorrect, contact us as soon as possible and provide your order number along with clear photos or video of the issue.

EXCEPTIONS

For hygiene and safety reasons, opened or used personal-care products cannot be returned unless they are defective. Custom or personalized items, perishable goods, hazardous materials and gift cards are also non-returnable, except where required by applicable law.

REFUNDS

Once an approved return has been received and inspected, we will inform you whether the refund has been approved.

For Cash on Delivery orders, approved refunds will be arranged through an available refund method agreed with the customer. Original delivery or return costs may be deducted for change-of-mind returns where permitted by law. This does not affect your rights regarding damaged, defective or incorrect products.

CONTACT

For return or refund questions, contact us at immadtrading@gmail.com.